Commercial Cleaning Services
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Quality Control

InspectCommunicateAdjust.Image1The quality of our cleaning and janitorial service in Buffalo, is the key to our success. This is why we have integrated CleanTelligent into our commercial cleaning business process. This advanced software links our entire process together enabling us to monitor our entire operation and strive for continued improvement. The quality process is broken down into a cycle of improvement:

Inspecting, Communicating, and Adjusting.

Inspections

BlackberryImage2Know exactly what is happening and where.

Each inspection is customer specific and derived directly from your individual cleaning specifications.

Key personnel are equipped with PDA’s where inspections are downloaded into our software.

 

Communications

  • Each customer gets their own access.
  • Integrates with email and text messaging
  • Customizable forms/survey for clients to fill out
  • Auto assignments of work orders to employees
  • Customizable work order completing status
  • Auto escalations to upper management

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TrackingImage1Accrued data and tracking of data allows us to improve our service continuously over time.TrackingImage2

Tracking

  • Reports organize and analyze data giving real-time solutions.
  • Evaluates customer specific trends
  • Identifies performance indicators
  • Tracks response time
  • Job Scheduling